Hospital Policies

Appointments are required. Please call if you are going to miss or be late for an appointment. If you are more than 10 minutes late for an appointment, your appointment may be given to someone else.


Surgeries are scheduled only for certain days. We appreciate your patience.


We require full payment at the time that services are rendered. Hospitalized and surgical cases require a deposit at admission. For your convenience we accept Visa, MasterCard, Discover, CareCredit. We do not offer hospital subsidized payment plans. If you require extended payments, we recommend applying for CareCredit


We do require a deposit for all new client appointments. The deposit goes toward your total bill for the visit and is not an additional fee. All deposits are refundable up to 24 hours prior to your pet's scheduled appointment time.


We ask that you control your pet while in the lobby and parking lot. All dogs must be on leashes. All cats must be in carriers. Do not let your pet interact with another under any circumstances.


You are responsible for your pet’s behavior outside the office, in the waiting room and in the examination room. Please take all measures necessary to avoid injury to other pets or staff members.


We suggest you give your pet a few minutes to relieve itself outside before your appointment.


If you bring a child, please do not let the child interact with another client’s pet.


Please don’t use your cell phone while talking with the veterinarian, vet tech or receptionist. Your full attention is required to ensure that your pet stays calm.


If your pet is extremely stressed by visiting our office, call in advance so we can make sure it gets in an examination room as soon as possible.


If you believe your pet may have a contagious condition, please inform us so we may ensure it does not come into contact with other pets.


If your pet is scheduled for surgery, withhold food the night before after 10pm.


Emergencies happen. On very rare occasions, your appointment may be delayed because of an emergency. We would treat your pet with the same care if it needed emergency treatment. We appreciate your patience.